新實戰教材是Ivy與學員一起創作加上代理外商航空公司的考官而編籍的小組實戰精華版。
如何快速的與一群不認識的人，可以很快的熟悉、溝通、融入並合作，是現在航空業選人的重要評量。Ivy邀請你進入此實戰的情境中，你的競爭力與優勢將從此書開始。
從傳統的多位主考官對多位考生，到近幾年來航空產業的更國際化、更多元化，航空公司的考試已慢慢的由傳統的『多對多』進化到現在的小組討論、辯論、與對於一個簡單的同樣問題而每個人做不同的回答與發揮，並從這些活動中挑選最適合的候選者，才正式進入面談，所以要得到人事部主管親自『面談』這一重要關卡，前面的競爭比以往的考試形式更劇烈、更加的有創意。
這樣的面試變革，來自於航空公司訓練人才的經驗累積，到底是什麼樣特質的人才是適合人選？穩定性也夠？可以在不同的環境、文化、人種、習俗下快速適應，並能獨立作業。除了外表儀容與英語能力外，我們如何在每次十幾或甚至二、三十人以上的小組討論中脫穎而出？如何在短短的十分鐘中，讓主考官可以挑上十分之一機會的你？這是愛爾重新編寫這套實戰教材的意義。
這是一本實戰的考題書，不是老師在課堂上講，學員們聽完就算了，這是要常常與自己的同學或志同道合的伙伴們，在平常的日子裡就要練習，互換角色扮演，有人當主考官，有人當考生，這樣不斷的變換角色，互為鏡子，互相觀察優缺點與打分數，給彼此建議，一起達成目標。使用這本教材，只要熟悉題型與考試技巧，並不斷的練習，在考場中你將信心十足，得心應手，航空公司的職缺已在等著你。
Nowadays, recruiters and human resource managers in the airline industry face the daunting task of choosing the best candidates from large numbers of hopefuls in an efficient manner as there might be ten times more applicants than available positions. The recruiters need to quickly sort through all the candidates to determine who has the best people skills, i.e., who remembers names and faces quickly, who puts others at ease, who communicates clearly, who cooperates and gets along with others smoothly, etc. Ivy wants to invite you to make use of this“practical combat curriculum”. Let’s hone your competitive skills and cultivate your strengths together.
The training centers of airline companies have accumulated vast experience from their years of training new recruits. They can quickly pick out the candidates who will bring stability to the company. They recognize who can easily adapt to new environments and cultures, as well as handle different races and customs, not to mention work and live independently. Other than outward appearances and English ability, how do the recruiters choose the best candidates out of a group of 20 to 30 persons after less than ten minutes of group discussion?
The reason I’m totally revising this new edition is because I want to make sure that you will be one of the small percentage of candidates who the recruiters pick！
The airline industry has become more international and diversified. In the past, the traditional interview process included lining up a row of recruiters facing a row of candidates. Nowadays, group discussions, debates, and Q&A sessions are much more common. The recruiters use these activities to single out the candidates they will refer to the human affairs managers for the final formal interview. The process is now more competitive and challenging than ever before.
This is a practical training textbook. You will not only use this book in class, but should also use it to practice with your classmates outside of class. You should even use it to role play with other people you know who share the same goal of becoming a flight attendant. Sometimes you act as the applicant, other times the recruiter. Take turns and act as your partner’s mirror. Give each other advice. Comment on each other’s strong points and weaknesses. Strive to achieve your goals together.
This book covers the topics and interview skills you need to become familiar with. With practice, you can master the skills and demonstrate great confidence during recruitment. A position in the airline industry is waiting for you.
想進航空公司的朋友，
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