外商小組討論注意事項
先與好夥伴們練習看看以下題目（至少8人一組）
Topic 1
You work for the Environment Protection Agency [EPA]. Please discuss five organisms that are nearly extinct. What measures will you take to prevent the organisms’ extinction.
Also, discuss three organisms which you think will go extinct.
Topic 2
Now you are part of a team in charge of planning the development of a small island. Please discuss your favorite three nationalities you would want to work with, and three nationalities that you would not want to work with?
Topic 3
This is your first flight, and the passengers are now boarding. There are two children running down the aisle, two passengers are arguing with each other about their seats and one passenger is repeatedly pressing the service button. Also, the lavatories in your zone are very messy and dirty. At the same time, your superiors tell you that they are all very busy, so you have to solve all the problems by yourself. How would you handle such a situation?
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接下來～
航空公司的招募小組到底以哪些標準在評估考生呢？這裡就將主考官常常對考生耳提面命的一些字眼做個完整的歸納，讓考生可以更清楚的一條條的檢試自己，為了讓讀者可以輕鬆記住，這裡盡量就用單字來表述：
※以下的狀態都是加分的
a. Appearance, Complexion
外表形象，氣色佳。
b. Teeth/Smile
牙齒的潔白度與笑容很重要。
c. Grooming
彩妝與服儀。
d. Enthusiasm
熱情度。
e. Attitude
態度。
f. Spoken English, Listening skills
英語表達能力與聽力。
g. First impression, posture and poise,
第一印象最重要，姿勢要優雅，行為舉止要平衡。
h. Ability to understand and follow instructions
要能理解並遵守主考官的引導。
i. Tone of voice and body language
聲音要清晰，肢體語言要優雅不要太多的動作。
j. Diplomatic tact
能與人社交的。
k. customer service attributes
具備服務業的特質。
l. Help each other
要互相幫忙，在考場中考官常常會變化考試的座椅，這時一定要主動幫忙，因為這也是被觀察的重點。甚至在討論過程中也要彼此互相幫忙，讓討論可以順利進行。
m. Approach more important than solution
討論的過程比問題的答案更重要。
n. Must contribute
必須對這個小組有貢獻。
o. Do not dominate the discussions
不要過於主導整個小組討論的過程，要多注重團隊的合作與合諧。
p. Ability to handle logic with tact, diplomacy.
說話表達時要圓融與機智。
q. Handling disagreement while remaining positive.
即使意見不同時也要持正面的態度表述，不要有生氣或其它太誇張的表情。
r. Patience
要有耐心。
s. Share knowledge
彼此互相分享知識。
t. Guidance
互相引導讓討論可以順利進行。
u. Politeness
要有禮貌。
v. Friendly
要友善。
w. Encouraging
要有鼓勵性。
x. Considerate
善於體諒人的。
y. Easy-going
隨和的。
Z. Team work, CRM
※以下的狀態是被扣分的，應該說就是被淘汰的(Typical pitfalls)。
a. talk too much or not at all
太聒噪或說太多話，不考慮到給別人說話的機會；或者完全不開口的。
b. aggressive
太躁進或過於積極也不恰當。
c. poor grooming
彩妝儀容不合乎標準的。
d. didn’t demonstrate personality
無法表現出個人特色的。
祝同學們考試順利
愛爾航空培訓機構 林佩莉
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